Ensors is strongly committed to ensuring that your privacy is protected. The information we hold about you is treated as confidential and is held and processed in accordance with current legislation.
The data controller is Ensors Accountants LLP, company number OC396130 of Connexions, 159 Princes Street, Ipswich, IP1 1QJ with Information Commissioner’s Office registration number ZA108724.
In most cases, where we are exercising professional judgement in our work, Ensors will be a data controller together with the client for personal data. In the case of payroll clients Ensors will be a data processor.
Changes to this statement
Ensors may change this policy from time to time by updating this page and, as such, you should check this page regularly.
This policy was last updated on 21 June 2022.
The reason we hold your personal data
We may obtain, use, process and disclose personal data to:
- provide you with professional services;
- undertake quality, security and risk management activities;
- provide you with information about us and our services;
- develop our business and services;
- comply with legal, regulatory or professional body requirements.
What information do we hold?
We may collect a range of personal data according to the services we are providing:
- Contact and other personal details;
- Business activities;
- Family information;
- Income, tax, and other financial details;
- Investments and other financial interests;
- For corporate clients we may need to process other personal data to provide professional services, for example to review payroll as part of an audit or process payroll. We collect personal data from the client or a third party acting on the client’s instructions and we ask the client to provide the necessary information to data subjects regarding its use;
- Demographic information such as postcode, preferences and interests.
Who we share your information with
We will only share your information when we are legally permitted to do so and then only when it is appropriate to do so in order to provide you with an effective service. When we do share data we will put in place appropriate contractual and other arrangements to protect the data and comply with our legal obligations.
We may share personal data with:
- Trusted third parties such as sub-contractors for specialist advice or other services;
- Auditors and other professional advisers;
- HMRC, law enforcement or other government and regulatory agencies, or other third parties where this is required by law;
- Professional institutes, regulators and independent review firms as part of our quality assurance processes;
- Our IT hardware and software application providers. This will be done solely for the purposes of testing, diagnosing and resolving hardware or software application issues. Data will be transported via secure means and we will have a data sharing agreement in place between ourselves and the software provider that ensures your data remains confidential.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so and we will not use your personal information to send you promotional information about third parties.
Security and storage of personal data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.
We retain personal data, including Customer Due Diligence for anti-money laundering purposes, for as long as we consider it necessary for the purpose for which it was collected including as required by law or regulation.
For clients where we are engaged for Personal Tax and ceased to act on or after 6 April 2011 who are subject to Income, Capital Gains or Inheritance tax, data will be deleted as follows
- In April 2021 where we ceased to act between April 2011 and March 2014
- 12 years after we cease to act where we cease after March 2014.
For all other clients we delete data seven years after ceasing to act.
For clients where we are engaged on payroll, this data will be deleted after seven years regardless of whether or not we still act for the client.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to the Practice Manager, Ensors, Connexions, 159 Princes Street, Ipswich, IP1 1QJ or email email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Where we process personal data based on consent you have the right to withdraw consent at any time. We do not generally process personal data based on consent as we can usually rely on another legal basis. To withdraw consent to our processing of your personal data please email firstname.lastname@example.org. To stop receiving marketing and information emails from Ensors please click on the unsubscribe link in the relevant emails or email email@example.com.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
You may have other rights such as the right to deletion, or to restrict processing. If you wish to exercise any of these please email email@example.com.
Making a complaint to the Information Commissioner’s Office
If you’re not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner’s Office - helpline number: 0303 123 1113
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