As Spring approaches, and British Summer Time hours draw near, it was fantastic to once again be sponsoring Hotel of the Year at the Norfolk & Suffolk Tourism Awards and enjoy the Awards evening with the finalists at The Hangar, Milsoms.
The Hotel of the Year award seeks to recognise both small and large serviced accommodation businesses. In particular, it highlights those that provide a truly memorable guest experience and can demonstrate excellence across every aspect of the business including customer service and attention to detail; ensuring that each guest is made to feel like an individual.
We continue to be very proud, and surprised, at the quality of nominees received each year. It just shows how strong our region is for this sector. However, it did make the decision to narrow down the finalists very challenging, but each were well deserved.
However, there could only be one winner and our congratulations goes to Bedford Lodge Hotel, the quality of their product was excellent, along with their service and level of customer satisfaction.