Ensors OneClick

Welcome to Ensors OneClick – the safer way to communicate confidential information.

Email, as a means of communicating confidential information, is becoming increasingly compromised and at risk from security breaches.   As such, and because we take client confidentiality very seriously, we have introduced Ensors OneClick for all our clients.

OneClick will quite simply replace email as a means of sharing confidential documents and is really simple to set up and use.  It will ensure that we can continue to send and receive information and documents with minimal risk of them being intercepted.

If you are an existing OneClick user you can login here

And, for your reference, we have a series of short videos that will provide a reminder on how to use OneClick.

We also have an information sheet you can download here.

If you are not currently a OneClick user but would like to find out more please speak to your usual Ensors contact.

Frequently asked questions

What is the size limit when sending attachments using Ensors OneClick?
The size limit for attachments when using OneClick is 2GB

I have forgotten my password to log into my OneClick account; how do I reset my password?
Go to the logon page using the link above. Below the Email and Password fields is a Forgotten Password button. Click this and enter the email address you use to access your account. Once you have entered your email address, click the SEND button and this will send you the password recovery email. Click the Change Password button in the body of the email and this will take you to a webpage where you can update your password.

I’m having to change my password each time I login. Why does it not accept my password after changing?
This might be because you have saved the site password on your web browser and the stored password isn’t updating once you have changed your password. If you are using Google Chrome; Click on the three dots icon from the top right-hand corner of the window and select Settings. Click on Passwords. This will display all your passwords you have stored in Chrome. If there is a stored password for OneClick, click the three dots icon next to it and select Remove. Once you have done that, go back to the logon page for Ensors OneClick and try entering your most recent password again. You will then have the option to store the password again if you wish.

It doesn’t always ask for multifactor authentication; is there something wrong with my chosen method of authentication?
This may be because you are not closing OneClick correctly. If you simply close OneClick with out clicking the Logout button from the top right-hand corner first; it will keep you logged in for a time. If you then go to access your OneClick account again it will bypass authentication because it will recognise you are already logged in. To avoid this, we advise you click the Logout button before closing OneClick.

Do I have to send password protected documents when using Ensors OneClick?
No you don’t need to password protect documents when using Ensors OneClick.

What are the recommended web browsers for using Ensors OneClick?
For the best possible experience we recommend using either Google Chrome or Microsoft Edge (Chromium, from version 79). Internet Explorer is not a supported browser.

Other supported browsers are listed below:
Apple Safari*
Mozilla Firefox, from version 69**
Opera, from version 66
Vivaldi, from version 2.1

* WebRTC from OS 11 and macOS High Sierra 10.13
** not supported in Android operating system

It is recommended to always use the latest available version of a web browser.

I have been sent an email notification stating I have been sent a message through OneClick but the link in the email doesn’t work. How do I access my message?
If the link in the email doesn’t work, you can still access your message if you navigate directly to your Ensors OneClick account via the logon link above. Enter your account details to login and from there you can access your Messages & Documents.

I have drafted a message but the send button is greyed out. How do I send my message?
This can sometimes occur if you are using a web browser that is either not recommended or is not updated to the latest version. Please make sure you are using the latest available version of your chosen web browser.  You can also try logging out of your OneClick account and try signing back in again to refresh your session. To log out of your Ensors OneClick account, click the Logout button and once successfully signed out log back in and try sending your message again.

 

To find out more about the security and encryption utilised in Ensors OneClick please see our Security Whitepaper that provides more detail.